Case Managers

We appreciate you and want to help you empower your clients to receive our services.  Please see the guidelines below to determine the level of assistance that is needed and how you can access those services for your client.  It is important that you always make an appointment.  We can be flexible for different situations, but we require advance notice to ensure that the building is open and that we have space in the schedule.


An emergency is defined as:

House fire, Bed Bugs, Fleeing Domestic Violence, New Homelessness, Exiting Homelessness.

If you believe your client meets these criteria, please email us at:

New Client

If your client has never shopped at Mercy Mall before or you wish to bring a group to shop, we understand it can be difficult to wait up to 3 months for a new appointment. Please email us at:

We may ask you to shop with your client during the scheduled appointment.

Regular Client

If your client is a regular client of ours, we ask that you encourage him/her to request an appointment.

Your client can click here: Request Appointment and answer the questions. An appointment setter will contact your client within 48 hours.

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