We appreciate you and want to help you empower your clients to receive our services. Please see the guidelines below to determine the level of assistance that is needed and how you can access those services for your client. It is important that you always make an appointment. We can be flexible for different situations, but we require advance notice to ensure that the building is open and that we have space in the schedule.
EmergencyAn emergency is defined as:
House fire, Bed Bugs, Fleeing Domestic Violence, New Homelessness, Exiting Homelessness.
If your client has never shopped at Mercy Mall before or you wish to bring a group to shop, we understand it can be difficult to wait up to 3 months for a new appointment.
If your client is a regular client of ours, we ask that you encourage him/her to request an appointment.