Case Managers

We appreciate you and want to help you empower your clients to receive our services.  Please see the guidelines below to determine the level of assistance that is needed and how you can access those services for your client.  It is important that you always make an appointment.  We can be flexible for different situations, but we require advance notice to ensure that the building is open and that we have space in the schedule.

Emergency

An emergency is defined as:

House fire, Bed Bugs, Fleeing Domestic Violence, New Homelessness, Exiting Homelessness.

If you believe your client meets these criteria, please email us at: emergency@mercymallva.org

New Client

If your client has never shopped at Mercy Mall before or you wish to bring a group to shop, we understand it can be difficult to wait up to 3 months for a new appointment. Please email us at: appointments@mercymallva.org

We may ask you to shop with your client during the scheduled appointment.

Regular Client

If your client is a regular client of ours, we ask that you encourage him/her to wait until the next shopping appointment.

Your client can click the Schedule Appointment button and use his/her account to schedule an appointment.


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