Case Managers

Mercy Mall is OPEN for clients in Crisis.

We are serving all clients via Drive-thru Appointments only, at this time. Please see the information and a NEW appointment button below.

Please note: With the Holidays coming up, our hours and times for drive-thru pick up appointments are limited.

Mercy Mall will be closed for Thanksgiving from 11/25 – 11/29/20.

We will be closed for the Christmas Holiday from 12/19/20 – 1/3/21. We will open for limited days/times to serve clients in extreme crisis during this extended holiday closure. If you have a client during this time and they cannot wait ~ please fill out the request, we will do our best to assist your client.

We are currently serving ALL clients in a Drive-Thru pick up format, where we pack items based on a list and schedule a pick up appointment. 

In order for this appointment system to work, we need YOUR help and flexibility! Please fill out the form in as detailed a manner as possible and give us your cell # in the form. An appointment setter will contact you, via text, to discuss a Drive-thru Pick Up appointment.

Please provide ages, genders and specific sizing information for client’s clothing needs (numbered sizes for pants and Length/Width for men’s sizes). 

For the appointment, please have your trunk cleared out in advance and remain in your car. When you arrive at Mercy Mall, call our main number: 804-728-2928.  We will bring your items out to you and place them in the trunk and/or backseat of your car.

Click the button and fill out the sheet fully. Be sure to give a good cell # for our appointment setter to reach you. This button is ONLY for Case Managers or Ministry Associates applying on behalf of their client.

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