Professional Referrals
Hello Case Managers, If you work with individuals and families experiencing crisis in any professional capacity, you are in the right place. This page is for case workers, counselors, social service professionals, community partners, and others who support individuals and families through challenging circumstances.
If your client is currently overcoming a crisis situation and is in immediate need for clothing, household items, or baby essentials, please complete our Appointment Request Form. We ask that you first connect with your client to understand their current needs so we can best prepare to support them.
What we provide
- Clothing for the current season
- Baby clothing and gear (for babies born or due within 30 days)
- Maternity clothing (when not yet near term)
- Household items for current housing (one household setup per client)
- Hygiene items and cleaning supplies (as available)
If your client is moving into new housing, please include the move-in date so we can schedule their appointment after that time.
How to Request an Appointment
To submit a request, please text 804-728-2928 after reviewing the section “You May Qualify for Support If” section. Please share detailed information about your client’s immediate needs.
- Our Client Care Team will be monitoring the line and will respond as soon as they can
- Pick-up appointments are scheduled Monday – Thursday
- Requests are reviewed carefully and scheduled as availability allows
Mercy Mall provides clothing for the current season, as needed. We offer baby clothes and gear for babies already born or due within 30 days. If your client is pregnant but not due for a while, we can offer maternity clothes as the immediate need. We provide household items for the client’s current housing situation – if new housing, give us the move-in date and we can schedule the pick-up appointment after that date. If you will not be serving your client then, we will work directly with your client to provide delivery of items if needed. Please text 804-728-2928 to submit an appointment request by providing us with detailed information about your client’s immediate needs.
Our appointment setters respond Mon – Fri and within 3-4 days. We currently schedule pick-up appointments on Mondays – Thursdays. We have seen a huge uptick in appointment requests and are doing the best we can to filter through the requests. Also, please have a plan for who will pick up the order once it is packed – it can be just about anyone helping out! We will always do the best we can to serve your clients in a timely manner, but make no promises if given less than 4 days before their service ends (we are happy to reach out to the client directly to discuss delivery if needed).