Depression, health issues, instability, and no support system—this man faced it all at once. Yet through it, he held tightly to his faith, leaning on prayer as his anchor.

As he prepared to return home from the hospital, he did the heavy lifting—choosing to keep moving forward—while Mercy Mall was able to come alongside him, communicating care and compassion by providing essential items to create a space that supports his physical and emotional healing.

Thank you to those who believe in this mission—because of you, moments like this are possible.

We’re excited to share that Mercy Mall is now an official environmental partner of 1% for the Planet!

At Mercy Mall, our mission has always been about more than meeting immediate needs—it’s about stewarding the resources God has provided. Every piece of clothing, every pair of shoes, and every household item donated to us is treated with purpose.

Through our model, we are able to keep thousands of items out of landfills each year. Donations are thoughtfully sorted and distributed to individuals and families experiencing crisis, while additional items are shared with trusted community partners. Because of this, very little is ever thrown away.

Joining 1% for the Planet allows us to deepen this impact and align with a global network committed to protecting and preserving our environment.

Founded in 2002, 1% for the Planet connects businesses and nonprofits working together to support environmental solutions around the world.

This step forward was also inspired by our neighbors at Kyrgies, whose commitment to sustainability has encouraged us to grow in how we care for both people and the planet.

We’re honored to be part of this movement—bringing hope, reducing waste, and stewarding God’s provision well.

Mary was without a home to call her own, but now she and her family are stepping into a hopeful new beginning.

After a season of instability and uncertainty, she was able to secure an affordable apartment — a place her family can finally call home.

But starting over meant starting with almost nothing.

After losing all of their belongings last year — when circumstances beyond her control led to the loss of housing — the apartment was empty. No household basics. Just bare rooms and the weight of rebuilding from the ground up.

Even in this fresh start, the need was still heavy.

Mary wasn’t just moving into a new space — she was trying to create stability, comfort, and a sense of home for her family after everything they had endured.

In the middle of that transition, she found connection and support.

She came to Mercy Mall. Not for extras — but for the essential household items and clothing that help make a new beginning possible.

We met her in this rebuilding place, offering practical necessities, dignity, encouragement, and the reminder that she didn’t have to do this alone.

Her story isn’t over.

But hope is already taking shape.

***Visual created using Al for storytelling purposes. Individuals shown are not actual Mercy Mall clients or volunteers.

Pregnant and alone, she made the brave choice to start over.
With no family nearby and no safe place to return to, she made the brave decision to walk away from a relationship marked by fear and hardship. When she left, she could only take what fit in a bag — but she carried something far greater with her: the courage to choose safety.
Starting over wasn’t easy. She was trying to care for herself, care for her dog, and prepare for her baby, all while unsure where she would sleep next or how she would afford the future ahead.
In the middle of uncertainty, she found a connection and support!
She arrived at Mercy Mall. Not for answers or quick fixes — but for basic necessities, compassion, dignity, and a reminder that she was not alone.
We met her in this “unpredictable” place, offering some warm clothing, some baby items, and more with a prayer of encouragement, care, and a safe space to breathe.
Her story isn’t over.
But hope has already begun to grow…thanks to you!
(https://domesticviolencestatistics.org)
Visual created using AI for storytelling purposes.

When a family reached out during a season of uncertainty, they weren’t sure what to expect. They were navigating real challenges, carrying the weight of providing for their loved ones while trying to hold on to hope. What they found instead was compassion waiting on the other side of the door.
Through Mercy Mall’s Adopt-A-Family Program, every detail was handled with care. Needed items were thoughtfully gathered, and flexible options were arranged to make pickup or delivery as easy as possible. It wasn’t just about meeting practical needs—it was about removing stress, restoring dignity, and reminding a family they were not alone.
For this family, knowing that someone had taken the time to listen, prepare, and show up made all the difference. The experience was marked not by transactions, but by kindness. Not by urgency, but by patience. In a moment when life felt overwhelming, they felt supported, valued, and seen.
What stood out most wasn’t simply the clothing or household essentials—it was the compassion woven into every step. The simple acts of flexibility, generosity, and care became a powerful reminder that hope can arrive in tangible ways.
This is the heart of the Adopt-A-Family Program: meeting families where they are, offering help with grace, and walking alongside them with dignity and love.
Thank you for helping us continue this program for local families!

“When she slipped on a new pair of bright pink shoes, her whole face lit up.” The counselor shared
Ruth arrived at The Closet by Mercy Mall at her school simply needing a pair of shoes. She had missed the previous school year because of significant family challenges and a lack of basic resources.
Having The Closet on-site allows natural conversations between students/families and resource coordinators, building relationships and trust. Through that encounter, the school was able to better understand her situation and help her move into a safe, stable home with her grandmother through a kinship program.
That one need met became a powerful moment of bridging something bigger — hope, trust, and honest conversation with her family.
This is the heart of Bridging Hope.
This is what your giving makes possible.
Your support doesn’t just fill shelves — it fills the gaps in children’s lives that lead to healing, safety, and hope.
If you’d like to help write the next story like Ruth’s:
👉 Give & Share the Campaign: https://givebutter.com/bridgehope25

Every week, we receive requests for support from those experiencing unimaginable circumstances – these quotes only tell part of the story:
“Items were stolen from my apartment.”
“Client has anxiety and depression, feels worthless and hopeless.”
“Recently lived in car. No longer able to afford car and is now sleeping on friend’s couch. Clothes and belongings were stolen.”
Each of these simple lines represents a life experiencing crises—a story of loss, fear, and resilience. One mother came to us after her home was broken into, another shared her battle with overwhelming depression after losing everything, and an elderly woman—who had been unhoused—is now preparing to go back to work and simply needed warm clothes for her new job.
Though their stories differ, one truth remains: hope is fragile until someone helps carry it across.
Your support builds that bridge. When you give, you help restore stability, dignity, and purpose to those who need it most.
Help us Bridge Hope for the next 530 families reaching out for support. Every $150 builds one plank on our bridge—the cost to serve one family.
👉 Give Now to Bridge Hope » https://givebutter.com/bridgehope25
💛 Share Their Story!

After nearly a year of homelessness, caring for her chronically ill mother while trying to stay afloat, she finally got the call: they had stable housing. But moving in with nothing was overwhelming—until her therapist, who had never met her in person but had been her biggest cheerleader throughout the struggle, reached out to Mercy Mall.
Together, they arrived at our doors—tired but full of hope. Mom looked forward to the warmth of blankets. Her daughter was thrilled for new clothes. What they found was more than material help. They found kindness, dignity, and a fresh start.
When asked what they want others to know, mom said, “I don’t give up.” Her daughter added, “I’m really nice,” recalling how she hugged a stranger once just to brighten her day—something she’s done more than once.
Their dream? Healing and paying it forward. And one day, to give back with the same compassion they received. Mercy Mall didn’t just fill their home—it helped them believe in a future full of hope, generosity, and legacy.

His smile said it all. Living with his family in an extended-stay hotel, this young boy has faced more challenges in his short life than many adults. When volunteers handed him a bag of toys—including a karaoke machine—his entire face lit up. His mother’s eyes filled with tears as she whispered, “This is the first new toy he’s had in over a year. You don’t know what this means to us.”
This summer, through a partnership with Henrico County Public Schools’ McKinney-Vento division and Toys for Tots, Mercy Mall of Virginia was able to serve 300 children living in housing instability. On July 10, 17, and 24, each child received up to three brand-new toys—thanks to Toys for Tots making toys available outside of the traditional holiday season.
For families crammed into a single room with little more than a couple of beds, toys are often the first thing to disappear. With limited resources and space, “extras” like playthings are rarely possible. Yet toys are essential to childhood—they spark imagination, bring joy, and offer comfort in difficult seasons. We are deeply grateful to the McKinney-Vento Team and Toys for Tots for making this possible, and honored to be a conduit for change and play. These toys were more than gifts; they were a reminder to children that they are seen, loved, and not forgotten as they step into a new school year. #MoreThanAToy2025

A few years ago, Bellina was homeless—no stability, no support, and no place to turn. That’s when she found Mercy Mall. Through clothing, shoes, prayer, and encouragement, she began to rebuild her life. Now, she’s returned—but this time, for a different reason.
“Just recently I found out I was pregnant,” she shared. “I didn’t even know I could have kids. I was already three months along and had nothing. But I called Mercy Mall, and you were so supportive.” She first heard about Mercy Mall from her sister, who received help while raising three children. “She needed a boost of hope—and you came through. Then she told me about you, and the rest is history.” This time, she received more than she ever expected. “Clothes, little toys, trinkets—all the things a baby should come home to.” What she wants people to know? “I’m strong. I have a lot of resilience.” Her hope for the future is simple and powerful:
“A safe and healthy delivery—and a prosperous future for my family.” Thanks to Mercy Mall, her story is no longer defined by crisis, but by strength, renewal, and legacy.