Courtney, a dedicated stay-at-home mom of five, pours her heart into her children’s growth and education. Her husband works hard in a local grocery store’s security team, yet, for a large family, there are times when extra support is essential. When Courtney mentioned her need for children’s clothing to her healthcare provider, *Mercy Mall*—thanks to the generosity of supporters—was able to step in.

The clothing we provided lifted a burden, enabling Courtney to focus on her family’s well-being. Her children, each with unique interests in reading, puzzles, and imaginative play, are thriving. Inspired by their curiosity, Courtney chose to homeschool them, creating a learning environment that nurtures their dreams. Her hope is simple yet profound: to raise children who love God, stay true to themselves, and make a positive impact on the world.

Carmen has faced many challenges since moving from Honduras with her family, building a life here in the U.S. Now, as a young mother herself, she has taken on the care of her four nieces, stepping in to provide them with a stable home while their mother battles addiction. Together with her sister, Carmen is dedicated to creating a safe, nurturing environment for these children, giving them a chance to experience the stability they deserve.

When Carmen reached out to Mercy Mall through her church, we were honored to help by providing clothing and essentials for the children. This support has eased the financial strain, allowing Carmen to focus on the important work of bringing love and security to her family.

On the surface, Foxi seemed to have it all – a beautiful home, confident children, and a smile to light up a room.  But behind closed doors, she silently endured an abusive relationship, hiding her pain from everyone around her.  In a life-changing moment, Foxi summoned the courage to flee. She now uses her voice to inspire others – Find something just for you, don’t risk your life, and know that you are worth it! Breaking free has transformed her children’s futures. Her older daughters are excelling in college and her younger ones are flourishing, inspired by the resilience and strength of their mother.  Foxi is focused on creating a stable, loving home filled with hope! Mercy Mall played a small role by providing practical houseware items for her new apartment. Today, she’s leaning into the peace God has provided and embracing new passions like gardening. As she tends to her cucumbers, tomatoes, and vibrant sunflowers, her confidence blossoms, and so does her faith, reminding her that God is growing something beautiful in her life!

Imagine unexpectedly spending weeks away from your children.  Unable to provide for their everyday needs, tuck them in at bedtime, or ask how their day was.

This is Ashlee’s story.  There was a void in Ashlee’s home when life threatening complications from a high risk pregnancy resulted in an extended hospital stay.

By God’s grace, she successfully delivered a healthy baby!  But, between her own hospitalization and her baby’s NICU stay, her weeks-long absence sorely impacted her family. 

Her partner stepped into the roles of both financial provider and caregiver for her children. But there was a void in her home.  

For the first time ever, Ashlee had to rely on others to meet her children’s needs.

Today, she and her newborn are at home, where she’s focused on restoring a sense of security in her children’s lives. Her first step was reaching out to Mercy Mall for assistance with back-to-school clothing.

A mom is the heart of a home, showering her children with unconditional love and fierce protection!  To Ashlee and all the mothers who are selflessly sacrificing for their families…we appreciate you!

It’s a story of resilience that many women in our community share.

Melissa’s world shattered when her husband decided to leave.  She lost her home and most of her belongings.  With trepidation, she entrusted her husband to care for her daughter while she got back on her feet.

But that tough decision quickly spiraled into a nightmare. Her daughter was in danger and Melissa found herself fighting to regain custody. 

Now, with her daughter safe by her side, she’s determined to build a bright future.

On the day we met Melissa, we served her young daughter with clothing that had been generously donated.

Melissa blessed our volunteer team by sharing her story of strength and determination.
She glowed from the love and acceptance she’s received from her church family. She bubbled with excitement about her new job, which she knows is the ‘key to her future!’

So often, it’s not just one set back that our clients face, but multiple hurdles to tackle. Our clients are facing these challenges every day. And just like Melissa, facing these trials with bravery and resolve!

The messages on our chalkboard wall poured into one fierce mama’s heart.  Pray, don’t stop, have faith.

Those simple words have been an anchor in Michelle’s life and never more so than over the past 18 months.

Moving into a new apartment last summer, Michelle wanted nothing more than to provide a safe home for her young son. Little did she know that they would soon suffer from debilitating symptoms caused by mold.

Her symptoms reached a fever pitch and one day she couldn’t catch her breath. Moving would pose a financial burden, but it was her only option.

She leaned into her faith and relied on the people God had placed before her. One friend opened their home and another referred her to Mercy Mall.   

Every week we serve families whose lives are upended by negligent landlords. We’re able to serve Michelle and others with practical items they’ve lost! 

Though we provide these necessities, we’ve also created a safe space to share prayers and offer encouragement. Michelle’s powerful story of prayer, perseverance, and faith, is an inspiration!

Devastated.  That’s how Charnelle described the flood of emotions when she visited her home after it had been ravaged by fire.

So many questions consumed her thoughts.  Where would they live?  How would they replace everything that had been lost?

But true to her nature, she quickly focused on the blessings in front of her – she and her children were safe!

In the weeks that followed, Charnelle leaned into family for temporary housing and advocates in the community to assist with immediate needs, like clothing.

It was 8 weeks after the life altering fire that we served Charnelle with practical houseware items – she and her children were moving into stable housing!

We asked Charnelle how she stayed so positive during a time that could have been filled with fear and anxiety.  Her response was simple, “There’s so much to be thankful for!”

Charnelle’s hopeful outlook in life is such a bright encouragement to her loved ones!

A crisis can strike anyone at any time.  At Mercy Mall, we sometimes meet the practical needs of our clients in the days following a crisis and other times it’s during the final stages of rebuilding!

What measures would you take to rescue your children from a lifetime of debilitating poverty?  Would you travel thousands of miles…many of those miles on foot?

Years of not being able to provide for their daughters’ basic needs was heartbreaking for the Flores family.  They felt their only option was to flee their homeland of Venezuela. 

With only a backpack each, they traveled under treacherous conditions through 7 countries, including 60 miles of the roadless Darién Gap.  Here the family faced thick forests, raging rivers, and the constant threat of human traffickers!

Through a network of humanitarian advocates, the Flores family has settled in the Richmond area and begun to receive local support from school counselors, Mercy Mall, and refugee relief organizations.

The Flores represent the many families in our community who are fiercely fighting to provide for their children.  Meeting the basic needs that we all want to provide for our families – food and shelter! 

At Mercy Mall, we are cheerleaders for these courageous families who are going to unimaginable lengths to give their children stability and opportunity!

*Name has been changed.

Years of addiction and homelessness led NB to a life of isolation.  He felt that the world had let him down and was convinced that it was easier to do life ‘on his own.’

But living one crisis after the next began to take a toll and the armor of protection he had built started to soften.  For the first time in his life, he felt seen.

You are worth it!  You have value!

It was through a community of support with Soaring Eagles, that his confidence started to grow.

And that community of support extended to Mercy Mall.  Not only were we able to serve him with warm clothes, but we showered him with encouragement and hope!

Having a community on his side, NB has set high standards for himself.  He is driven and focused on the future! When someone is suffering, asking for help is sometimes the most difficult step.  The fear of judgment looms large and the shame can be stifling.  NB’s story is one of hope for others who are ready to take that courageous step!

In our hospitality lobby, we share valuable resources, shower prayers of encouragement, and provide our clients with the ability to receive quality items!!

This comfortable space is where stories are shared and prayers are answered! 

This is where we met Beth, a disabled veteran of two teen boys.  Beth visited us to receive winter clothing for her family while awaiting VA benefits to kick in. 

We showered Beth with attention as she ‘shopped’ from the items we stock in our lobby.  Not only was she able to receive a few practical things for her home, God answered a prayer that had been weighing on her heart…

Beth shared that she didn’t know how she was going to be able to afford a gift for her son’s birthday.  But in our lobby, she found the perfect thing!  She was overwhelmed by this answer to a prayer! God delights in us and hears our prayers!  We are thankful for our team of prayer warriors that faithfully serve our clients and rejoice when prayers are answered!!