Years of addiction and homelessness led NB to a life of isolation.  He felt that the world had let him down and was convinced that it was easier to do life ‘on his own.’

But living one crisis after the next began to take a toll and the armor of protection he had built started to soften.  For the first time in his life, he felt seen.

You are worth it!  You have value!

It was through a community of support with Soaring Eagles, that his confidence started to grow.

And that community of support extended to Mercy Mall.  Not only were we able to serve him with warm clothes, but we showered him with encouragement and hope!

Having a community on his side, NB has set high standards for himself.  He is driven and focused on the future! When someone is suffering, asking for help is sometimes the most difficult step.  The fear of judgment looms large and the shame can be stifling.  NB’s story is one of hope for others who are ready to take that courageous step!

In our hospitality lobby, we share valuable resources, shower prayers of encouragement, and provide our clients with the ability to receive quality items!!

This comfortable space is where stories are shared and prayers are answered! 

This is where we met Beth, a disabled veteran of two teen boys.  Beth visited us to receive winter clothing for her family while awaiting VA benefits to kick in. 

We showered Beth with attention as she ‘shopped’ from the items we stock in our lobby.  Not only was she able to receive a few practical things for her home, God answered a prayer that had been weighing on her heart…

Beth shared that she didn’t know how she was going to be able to afford a gift for her son’s birthday.  But in our lobby, she found the perfect thing!  She was overwhelmed by this answer to a prayer! God delights in us and hears our prayers!  We are thankful for our team of prayer warriors that faithfully serve our clients and rejoice when prayers are answered!!

“I want a safe place for my children that we can call home.” 

That sentiment rang true for Leila…a woman whose confidence and self-worth had been battered for many years at the hand of an abusive husband.

Pregnant with two young children, she was petrified to leave, uncertain of what would happen to her children.  With no family of her own to turn to, she felt she had no options.  

That all changed, though, when her therapist made a concerned call to CPS.  

Ms Nancy, a counselor with Healthy Families Virginia, became ‘the rock’ that Leila needed, providing hope and encouragement through housing resources and a visit to Mercy Mall to receive clothing for her growing children and practical items for her baby on the way!

This loving care has grown Leila’s confidence to have hope for the future and to ‘live before it’s too late.’  

Her priority now is creating a safe, stable home for her children!

Jeremiah 29:11 says, “For I know the plans I have for you,” declares the Lord, “plans to prosper you and not to harm you, plans to give you hope and a future.”  Thank you, Ms. Nancy, for being the hands and feet of Jesus!

For a mother, it’s a phone call that turns into the worst nightmare…  “Your son has been in a car accident.  8 hours away.  He may not make it.”

In an instant, Demetria did what any mother would do.  She uprooted her children from West Virginia to Richmond overnight, leaving everything behind. 

Though the following months have been a blur, she is thankful that her son is going to be ok.

‘I’ve never had anything like this happen before.  I wasn’t prepared.’

The care of her family has been front and center and she stops at nothing to self-advocate.  Seeking out stable housing, resources for furniture, and being served at Mercy Mall to fill the gaps of so many of the items they were forced to leave behind in West Virginia – clothing, bedding, basic kitchen essentials.  

We are proud to stand beside this fierce mama!

Turning away from a toxic lifestyle takes courage and resolve and we celebrate those who make these lifesaving decisions!

Crisis hit John’s home when his father unexpectedly passed away.  Consumed with grief,  John and his mother’s world began to unravel.  Their income was depleted, disaster struck their home, and substance abuse became a mechanism to cope.

In a moment of clarity, John was desperate to get his life together.  Through Hope, Inc., John is on the road to recovery.  The kind guidance of a counselor led him to a treatment facility and ultimately Mercy Mall, where we served him with much needed winter clothing.   

For John, leaving his old life behind has been a lesson in learning to ‘stay the course, no matter how hard it gets.’  

He is determined to continue treatment and looks forward to receiving job training to learn a trade.  John holds onto hope for the future and is resolved to not give up!

“My children don’t need to be around that.” 

Angel had reached her threshold of abuse and it was time to leave the man she still loved and focus on what’s best for her and her six children.  

Angel met her husband when she was 14 and grew accustomed to taking care of everyone else.  She felt stuck. Until she felt the Lord telling her to leave her life in New York behind, move to her loving home in Virginia, and go back to school. 

After 18 months, she received a housing voucher, but didn’t have enough money to purchase what was needed to start over.   We supplied her family with practical household items, winter clothes, cleaning supplies, and more to take the next step on her journey to stability.  

We meet many families on their road to healing and recovery from what seems like impossible circumstances!  Angel’s zest for life, greater love for children and finally herself put her on a path of progression.  She never lost sight of God’s goodness, His faithfulness, and the power of prayer! 

She wants others to know, “You don’t have to stay in a toxic relationship…God will make a way…in His timing.”  And at Mercy Mall, we have seen this play out in countless lives.  

Be part of someone’s miracle by helping us Grow Hope today by texting growhope23 to 44-321.  Thank you, Angel, for sharing your story with us!!

When asked, our clients will sometimes describe a pivotal moment in their crisis that is the catalyst for much-needed change!

For Destiny, this moment was a stroke causing her to be hit by a car… leaving her speechless and immobile, depressed, and lonely!

She was clearly not proud of her past lifestyle and she felt as though “God was trying to get her attention.” She traveled through months of not being able to walk or talk.  

She leaned into the Lord and He showed her more of who she was created to be.  She pours herself into church and focuses on her health and future.  Mercy Mall was able to provide her much-needed clothing, housewares and a Bible.  

We were never meant to be alone.  God created community.  We take this seriously.

Part of our mission statement is “…building relationships.”  We may not be able to join our clients around the dinner table or stay in touch with all of them, but in that very moment of giving and receiving in the lobby at Mercy Mall, Destiny felt loved, seen, and cared for…a precious moment of God-centered commUNITY!!

Destiny, you go girl!!!  You are an inspiration. None of us have it all together either…keep doing the next right thing in love!!

Proverbs 3:15 – She is more precious than jewels, and nothing you desire can compare with her.

A large number of clients have to lean on other family members for housing support, whether it’s doubling or tripling up or having multiple generations living in one home.  We see this all the time, but it’s not always a bad thing! 

The Virginia Department of Health referred Ana to us to help provide items their home was lacking as well as much-needed baby items.  She was due any day, so we can understand why she was a bit anxious…and a little scared.    

Her sister, Cecia, vowed to be right by her side through it all; our volunteers were touched by the adoration the sisters had for each other.  

Some living situations may not be ideal, but the only option for our clients during this affordable housing shortage.  Some are making it work and inspiring others to do things like other cultures have done for years!  

“We were homeless for three months…wouldn’t wish that on anyone!”

Gabrielle, her husband and two toddlers had to move out of the home she shared with her sister’s family due to an unsettled dispute. Living in the car was their only option. 

We were impressed by their fierce loyalty and huge heart for her family as they navigated the homeless landscape with optimism and bravery.  

We met this family when they were on the path to putting their lives back together after being rehomed…and were able to provide winter clothing for the entire family and some practical household items.  

They would love to thank their employers who had great grace and understanding during this whole transition – you all are angels!  

Gabrielle has since started caring for her 9-month old niece, but is hopeful for the future of their family. Thank you to all those who have helped them along this path!! 

Sometimes, families need a little extra help as they navigate the unexpected!

When the Lewis family found out they were having twins, they were over the moon!  Already a family of six, with 4 school-aged children, they knew it would be tough financially.  

The baby girls arrived early and needed extra care in the hospital as well as specialty formula and insurance didn’t cover everything.  

Serving families as they overcome a crisis is at the heart of what we do…and crisis doesn’t wait.  At Mercy Mall, we are in the business of serving families who have immediate needs caused by a transition or change in circumstances.  

With your donations, we are able to provide individuals and families, like the Lewis’s, baby items like clothing, diapers, formula, and baby equipment… so the focus can be on all the other responsibilities of raising a family!!

What we loved about this family is their undeniable love, joy, and delight in who their children were becoming.  They absolutely glowed as they shared stories of their accomplishments!  Thank you, Lewis family, for being such dedicated parents – what an inspiration you both are!